Fast shipping!Fast delivery 1-3 working daysSave 10% on your first order when you join Club Hust & ClaireFast and easy exchangeFast shipping!Fast delivery 1-3 working daysSave 10% on your first order when you join Club Hust & ClaireFast and easy exchangeFast shipping!Fast delivery 1-3 working daysSave 10% on your first order when you join Club Hust & ClaireFast and easy exchange

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Shipping and delivery

Shipping and delivery
When you shop at Hust & Claire, we always send your order with a Track & Trace number so you can track it. All orders placed before 13:00 on weekdays will be delivered within 1-3 business days.

Free shipping on orders over 500 DKK
Hust & Claire offers free shipping on orders over 500 DKK. If you place an order on a weekday before 13:00, the order will be delivered within 1-3 business days.

Delivery right to your door or parcel locker

Hust & Claire naturally offers delivery directly to your address, or you can choose to have your package delivered to a parcel locker if it's easier for you. For orders over 500 DKK, we pay the shipping costs. If you place an order on a weekday before 13:00, the order will be delivered within 1-3 business days. All our packages are delivered by GLS

How to shop at Hust & Claire
1: Click the item(s) you want in your basket
2: Enter your personal information
3: Choose the shipping and payment method
4: Approve all business terms and conditions
5: Check that your information is correct


At Hust & Claire you can only order products through our website. If you have questions about items that are not on the website, feel free to contact us. All prices include VAT and other taxes. Prices are all the current prices; when you shop with Hust & Claire, agreements are in Danish. If you wish to receive a copy of your order confirmation, please send an email to support@claire.dk

Exchanges
At Hust & Claire, exchanges are simple and easy. You just fill in the returns form, attach it to your item, place the return label on your package and take it to your nearest post office/parcel locker. At Hust & Claire exchanges are always free if you live in Denmark.

Returns
If you would like to return an item, you must complete the enclosed returns form. Take the completed form and the package to the nearest post office, where you will have two postage options:

1: Use the enclosed returns label that came with your order when you received it (download here). Attach it to the package and take the package to the nearest parcel locker or post office. The cost of using our returns label is 45 DKK, which will automatically be deducted from the amount you are reimbursed.

2: You can choose not to use our returns label, but instead pay for the shipping costs. Remember to insure the package when you send it, as it is your responsibility until we receive it. We do not accept packages sent C.O.D.

Send your returned items to:

Claire Group A/S
Marsvej 6-10
7430 Ikast

Refunds
Once we receive your returned package, we will check the item and you will be reimbursed for the amount you paid for the product at purchase.

The amount is always refunded to the same card that you used to pay for your purchase.

Please note: You can forfeit your purchase amount, in whole or in part, if the item's value is reduced because:

You have used the item The item has been damaged while in your possession You did not follow the restrictions of the right of cancellation in terms of breaking sealed packaging, etc.

Read more in our terms and conditions here

Complaints

You always have a two-year warranty. The costs associated with the items and shipping are reimbursed as soon as possible after we receive your returns, provided that the claim is warranted and timely.

Remember to complete and enclose the returns form that came with your invoice.

Shipping costs associated with complaints
When reimbursing costs in connection with a complaint, you must submit a copy of your receipt for the shipment to support@claire.dk - remember to specify your order number in the mail.

Right of appeal

If you wish to complain about a product purchased on hustandclaire.com, please contact our customer services by phone on +45 97153122 or email support@claire.dk

If you are not satisfied with the outcome of your complaint, you can contact:

The Consumer Complaints Board

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
DK-2500 Valby
Consumer Hotline: +45 70 13 13 30

Website: www.forbrug.dk