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Sales and delivery terms and conditions for private customers on hustandclaire.com
www.hustandclaire.com is owned and operated by:
Claire Group A/S
CVR no.: 51832728
Marsvej 4-10
7430 Ikast
Denmark
+45 9715 3122
support@claire.dk

These terms and conditions apply to the purchase of goods by private customers on hustandclaire.dk for delivery in Denmark, excluding Greenland and the Faroe Islands, unless otherwise expressly stated. Contents
Section 1 Ordering and payment
Section 2 User Guide - Buy on hustandclaire.com (only for private customers)
Section 3 Acknowledgment of receipt of order and order confirmation
Section 4 Delivery
Section 5 Returns
Section 6 Refunds
Section 7 Complaints
Section 8 Privacy policy
Section 9 Cookies
Section 10 Governing law and jurisdiction
Section 11 Information about complaints – ODR (Online Dispute Resolution/Online complaint solution)

Section 1 Ordering and payment
hustandclaire.com is available 24 hours a day, and you can shop whenever it suits you. However, the online shop may occasionally be temporarily taken offline due to website maintenance. You can only make purchases when the online shop is open and available.
To shop on hustandclaire.com you must be 18 years old and possess a valid credit card of a type that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to conclude the purchase.

Section 2 User Guide - Purchasing on hustandclaire.com
Select the desired items and add them to the cart by clicking the Buy now or Add to cart button for each product. You can edit the contents of the cart until the time of ordering, and can therefore continually check the contents and price of the items.
Any extra payments for costs such as shipping and debit card fees will not be calculated before you are ready to enter your payment information. When you are ready to place your order, hold the mouse over the cart and click 'Go to checkout'. This displays a detailed overview of the products you have added to the cart, showing the total price incl. shipping. To proceed, press 'Continue to checkout', where you can enter your billing information. It is possible to specify delivery information that is different from the billing information. Next, please select the desired payment method.
You can make changes to your cart until you confirm your purchase by clicking 'Confirm and pay' and your payment is accepted. Your order is then processed by hustandclaire.com Your payment options:
- Visa (Visa Dankort, Visa Debit, Visa Electron)
- Dankort
- MasterCard

Section 3 Acknowledgment of receipt of order and order confirmation
When you order one or more items from hustandclaire.com, you will receive an order confirmation/receipt for your order at the email address you provided during the ordering process. We are not responsible for sold-out items, printing errors or pricing errors. A binding purchase agreement will only be valid once you have received an order confirmation/receipt from us.

Section 4 Delivery
Who will deliver the package?
Your package will be shipped with GLS.
How much does delivery cost?
Delivery is 45 DKK at hustandclaire.com - or free when you spend more than 500 DKK.
When will I receive my package?
Your package will be shipped 1-3 business days after the order is placed. Once your package has been shipped, you will receive your invoice to the email address you specified during the ordering process.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Section 5 Returns
You have 14 days to cancel your order
When you shop at hustandclaire.com, you have 14 days to cancel your order. This means you can notify us that you have changed your mind about your purchase and want to return the product to us. The right of cancellation applies from the day you received the goods. If the right of cancellation expires on a public holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the next business day. In the case of multiple items ordered together but delivered separately, or items delivered in several batches, the right of cancellation expires upon the receipt of the last item or batch.
In order to exercise the right of cancellation, you must notify us by means of an unambiguous declaration that you wish to return the item(s) within 14 days of receipt. You can use this returns form (Click here) if you want to cancel your purchase.
If you wish to return one or more products, you have two options:
1. Please use the enclosed returns label that was in your package when you received your order. Put the returns label on the package and take it to your nearest GLS shop. It costs 45 DKK, which is automatically deducted from the amount of your refund.
2. If you do not want to use the enclosed returns label, take the package to your nearest GLS shop. Please note that with this option you must pay shipping costs immediately. Send your returns to:
Claire Group A/S
Marsvej 4-10
7430 Ikast
(Please note! We do not accept packages sent C.O.D.)
When returning items, you should make sure that the item/s are securely packaged. You are responsible for the package until we receive it. So keep your postal receipt as well as any Track & Trace number. IMPORTANT:
We expect you to send the item/s as soon as possible after you have informed us of your cancellation. You must send the item/s within 14 days of receiving your purchase. Documentation of your purchase and returns form
The package must include the returns form that you received with your order. If you have lost the returns form, you can download a new one here (click here).

Section 6 Refunds
When we receive an item, we check it and you are refunded the amount you paid us at time of purchase, minus any shipping costs if you used our returns shipping label. Refunds are always made using the same payment method that you used to pay for your purchase. For example, if you paid with a card, the purchase amount will be refunded to the card you used for the purchase.

PLEASE NOTE:
You can forfeit your purchase amount, in whole or in part. This occurs if the product's commercial value is reduced because:
- you have used the product,
- the item has been damaged while in your possession,
- you have handled the item excessively, i.e. more than necessary to determine its nature, characteristics and functionality.
- you did not follow the restrictions of the right of cancellation regarding breaking sealed packaging, item type, etc.

Section 7 Complaints
Your purchases from hustandclaire.com are covered by the provisions of the Danish Sale of Goods Act. This means that you can get your money back if the complaint is warranted and if the defect was not caused by incorrect use of the product or other damaging behaviour.
You must contact us within a “reasonable time"
You must complain within a “reasonable time" after discovering the problem/defect. We recommend that you file your complaint as soon as possible.
You can file your complaint by contacting us via email at support@claire.dk or by telephone on +45 9715 3122.
Depending on the specific situation, you will receive further instructions.


The item must be sent to:
Claire Group A/S
Marsvej 4-10
7430 Ikast
Denmark
When you return an item, please describe the problem with the item in as much detail as possible. Feel free to use our returns form, which you can download here (Click here). It is not a requirement, but it helps our case handling and minimises processing time for your complaint.
If the complaint is justified, we will refund any reasonable shipping costs. If the claim is not approved, you must bear all shipping expenses, including our costs for the return of the goods after the investigation. Remember, the product must always be sent in proper packaging. You are responsible for the package until we receive it. So keep your postal receipt including information about shipping costs and any Track & Trace number.
Please note! We do not accept packages sent C.O.D. or similar.

Section 8 Privacy policy
In order to shop on hustandclaire.com you must provide, at minimum:
Full name
Address
Email
Pursuant to the Danish Act on bookkeeping, we store the above information for a period of five (5) years from the end of the financial year to which the transaction relates, after which the data is deleted. Your information will not be disclosed or sold to third parties except in connection with restructuring or a full or partial sale of the company. Possible disclosure in such a situation will be in accordance with the data protection legislation currently in force.
As a customer you are entitled to insight into our processing of personal data concerning you. You have the right to object at any time to the processing of personal data concerning you, in accordance with the Danish Data Protection Act. If you wish to do so, please contact support@claire.dk

Section 9 Cookies
By using hustandclaire.com, you consent to the use of cookies. A cookie is a small text file that is placed and stored automatically on your computer, complete with user data. A cookie keeps track of what happens during your visit. You can always delete your cookies via your browser, whereby the stored data will be deleted. Section 10 Governing law and jurisdiction
Purchases made on hustandclaire.com are subject to Danish law. Any dispute is settled by the Danish courts.
Section 11 Information about complaints – ODR (Online Dispute Resolution/Online complaint solution)
The European Commission's online complaint solution allows consumers to lodge complaints. This is particularly relevant if you are a consumer residing in an EU country other than Denmark, where hustandclaire.com is based. Any complaints must be submitted via the following link: http://ec.europa.eu/odr. When filing a complaint, provide our email address: support@claire.dk